Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to suggest a casino we haven't covered yet? This page tells you how to reach us and what we can actually help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message that comes in and try to reply within a couple of working days, though it can take a little longer during busy periods.
When you write in, it helps to be specific. If you're flagging an issue with a brand featured on the site, tell us which one and what happened. If you're asking about a bonus term or a payment method, a screenshot or a link to the relevant page on the operator's site speeds things up considerably.
What we can help with
- Review accuracy — if a welcome offer, wagering condition or game selection has changed since we last checked, let us know so we can update it.
- Site feedback — typos, broken links, or anything that made the site harder to use than it should be.
- Brand suggestions — if you've come across a casino not on Gamstop that you think deserves a look, we're happy to hear about it, though inclusion isn't guaranteed.
- General questions — how our ratings work, what Gamstop self-exclusion actually covers, or how the sites we list differ from UKGC-licensed operators.
What we can't do
We're an independent comparison site, not a casino operator, a payment processor or a customer support desk for any of the brands listed here. That means a few things fall outside what we can help with:
- We can't process withdrawals, resolve account disputes, or intervene in a disagreement between you and a casino — that has to go through the operator's own support team.
- We can't verify your identity, reset your password, or access your account on any listed site.
- We can't offer financial, legal or medical advice. If gambling is causing you or someone you know difficulty, our Responsible Gambling page has practical steps and support options.
Before you write in
A lot of common questions are already answered elsewhere on the site. If you're trying to understand how we compare and rank the operators shown here, our Non GamStop Casinos 2026 - Best Online Casinos UK page sets out the current list, the offers attached to each, and the criteria behind our ratings. For details on who writes and reviews the content, and how the site is run, see About Us. Anything relating to how the site itself may be used, including liability and content accuracy, is covered in our Terms and Conditions.
A quick note on independence
Non Gamstop Casinos doesn't operate any casino and has no control over account approvals, bonus crediting or payment processing at the brands we cover. Any commercial relationship we have with listed operators does not affect where they appear or how they're rated — that's decided by the criteria set out on our rankings page, not by who pays for placement.
Getting a faster response
To help us help you sooner, include the following when you email:
- The name of the casino or page your query relates to
- A brief description of the issue or question
- Any relevant screenshots or links
- Whether you've already contacted the operator directly, and what they said
We can't guarantee a fix for issues that sit with a third-party operator, but we can make sure our own content reflects what you've told us, and we'll point you in the right direction where we can.
All content on this site is intended for adults aged 18 and over.